Service Advisor

Company: MHC Kenworth
Location: Salina
Posted on: May 3, 2021

Job Description:

Job Description

Murphy-Hoffman Company (MHC), is North America's largest Kenworth truck dealership group. As MHC continues to grow, we have an opening for a Service Advisor. The role of the Service Advisor is to insures that customers are greeted openly and friendly; coordinates customer repair requests; estimate cost of repairs within set guidelines; assists Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty.

• Coordinate customer repair orders with Service Manager and Shop Foremen for task assignment.
• Coordinate with Foremen for proper work scheduling of all shop business.
• Insure customers receive the most expedient service available through questioning and understanding repair requests.
• Work with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
• Assure all documentation necessary for sale of labor (customer, internal and warranty) are complete and properly executed.
• Input repair order information to data processing system and close repair orders.
• Maintain and administer shop tool and supply requirements and status.

Qualifications

• CDL (preferred).
• Minimum 4 years of experience in related field.
• Computer experience (preferred)
• Strong customer relations and communication skills.
• Good leadership abilities.
• Must have a positive can-do attitude.

Keywords: MHC Kenworth, Salina , Service Advisor, Other , Salina, Kansas