Part-time Medical Office Support
Company: Hanger Inc.
Posted on: May 3, 2021
With a mantra of Empowering Human Potential, Hanger, Inc. is the
world's premier provider of orthotic and prosthetic (O&P)
services and products, offering the most advanced O&P
solutions, clinically differentiated programs and unsurpassed
customer service. Hanger's Patient Care segment is the largest
owner and operator of O&P patient care clinics nationwide.
Through its Products & Services segment, Hanger distributes branded
and private label O&P devices, products and components, and
provides rehabilitative solutions to the broader market. With
nearly 160 years of clinical excellence and innovation, Hanger's
vision is to lead the orthotic and prosthetic markets by providing
superior patient care, outcomes, services and value. Collectively,
Hanger employees touch thousands of lives each day, helping people
achieve new levels of mobility and freedom.
Could This Be For You?
The Medical Office Administrator provides the highest level of
customer service to patients, fellow employees and referral sources
through the coordination and administration of the front office
activities. Typical responsibilities include all aspects of the
clinic administrative operations from scheduling appointments,
validating insurance and payment authorization, inputting claims,
processing payments, performing account collections, conducting
billing research and responding to telephone inquiries. Ensure
billing for all services provided is accurate, timely and fully
documented. Provide efficient cash collection through excellent
reimbursement practices while ensuring compliance with relevant
laws, regulations and established Company policies and compliance
Depending on the operational requirements and size of the Hanger
Clinic, this position may include some or all of the functions or
roles listed below:
Patient Check In:
Responsible for all aspects of patient appointment scheduling,
insurance verification, creation of new patient charts and
maintenance of patient records in accordance to Hanger compliance
policies, scanning and filing patient documents, ensuring complete
and accurate information, managing incoming phone calls, timely
completion of all assigned tasks.
Patient Check Out:
Provides administrative support for all aspects of closing a
patient visit including obtaining insurance authorization,
providing financial counseling for patients, posting over the
counter (OTC) payments, timely completion of all assigned tasks,
mail forwarding tasks and daily document research on an electronic
health/medical record system, coordinating with clinical staff in
managing in progress services, scheduling return appointments,
reviewing and managing incoming documents and tasking to
appropriate parties to outstanding requests for information.
Reviews charge information to ensure accuracy per payer
requirements; makes corrections as needed. Manages services in
progress and updates to accounts receivable (AR) once items are
delivered, maintaining AR levels over 120 days at or below target
level. Responsible for reviewing claim edits and resolving them,
working claim rejections and denials, performing voids and
corrections as necessary. Responsible for submitting clean and
accurate claims; accurate completion of patient chart required
elements Timely completion of all assigned tasks. Generating
reports to ensure that claims are processed within timely filing
limits. Will also run claim edit metrics to determine the type of
edit issues that are recurring to aid in future training.
Manages the accounts receivable and collections process; timely
completion of all assigned tasks. Assumes responsibility for
maintaining company mandated collection standards. Prepares
outstanding accounts reports and gathers credit and/or reference
information. Manages both the internal bad debt process and the
external collection agencys process for Private Pay accounts.
Maintains database by entering, updating, and retrieving data, as
well as formatting and generating reports. Resolves outstanding
invoice problems from past due accounts. Responds to inquiries from
customers or external collection resources. May place calls or send
messages to those with unresolved issues.
Assist with inventory as directed by Management and/or Inventory
Coordinator as detailed below: Assist in reconciling items
currently in use by clinicians to items in the inventory system
Assist in counting inventory Assist in data entry of inventory
High school diploma or GED required. 2 years of office
administrative experience A valid drivers license and driving
record within the standards outlined within Hangers Motor Vehicle
Safety Policy and Procedures.
Preferred Qualifications and Experiences:
At least 1 year of experience with EMR/electronic health/medical
record systems (preferably NextGen and/or OnBase). Working
knowledge of HIPAA and other medical insurance regulations and
terminology for private payer, state and federal plans including
coding, billing and reimbursement protocols. Associate's degree.
Ability to type 40 correct words per minute. At least 2 years of
computer and office equipment experience including MS Office
products (Word, Excel), e-mail and automated billing systems,
facsimile machines, calculator, postage machine, copiers, etc.
Basic administrative accounting skills.
While performing the duties of this job, the employee will
regularly be required to sit, walk and stand; occasionally bend or
twist; regularly talk and hear, both in person and by telephone;
use hands to operate standard office equipment; reach with hands
and arms (to include reaching overhead); and lift up to 25 pounds.
Specific vision abilities required by this job include close
vision, distance vision and the ability to adjust focus.
NO PHONE CALLS/ WALK-INS: In an effort to maintain our highest
level of customer service to our patients, no phone calls or
walk-ins from prospective candidates, recruiters, staffing agencies
or contractors will be accepted by the local Hanger Clinic. Please
respect our policy. Any necessary inquiries should contact our
corporate Talent Acquisition department.
Additional Success Factors
Results-driven achiever with exemplary planning and organizational
skills, along with a high degree of detail orientation. Resourceful
team player who excels at building trusting relationships with
patients, referral sources, and colleagues. Personable office
professional whose strengths include cultural sensitivity and an
ability to build rapport with a diverse population in multicultural
settings. Flexible team player who thrives in environments
requiring ability to effectively prioritize and juggle multiple
concurrent projects in a fast paced environment. Strong
interpersonal, oral (including telephone) and written communication
skills. Basic administrative accounting skills. Demonstrated
ability to provide a high level of customer service to patients,
fellow employees and referral sources. Act with integrity in all
ways and at all times, remaining honest, transparent, and
respectful in all relationships. Keep the patient at the center of
everything that you do, building lifelong trust. Foster open
collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to
change. Focus on superior outcomes, and calibrate work processes
for outstanding results.
Our Investment in You
Employees working at least 20 hours per week are eligible for the
Competitive Pay Health Insurance Dental Insurance Vision Insurance
8 Paid Holidays per Year Paid Vacation Time Off Paid Sick Time Off
8 hours of paid time to volunteer in your community Floating
Holiday Life Insurance Medical Flex Spend Account Dependent Care
Flex Spend Account Free employee assistance program 401(k)
Full-time employees are also eligible for short-term and long-term
Keywords: Hanger Inc., Salina , Part-time Medical Office Support, Other , Salina, Kansas
Didn't find what you're looking for? Search again!