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Assistant

Company: Conklin Automotive
Location: Salina
Posted on: May 3, 2021

Job Description:

The Assistant Service Advisor helps manage communications for service/repair activities and acts as a liaison between customers and the technicians. Working closely and assisting the Service Advisor in daily activities. Acting as one of the primary points-of-contact for all automotive service and repair matters, the Assistant Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

Keywords: Conklin Automotive, Salina , Assistant, Other , Salina, Kansas

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